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Visiting us.
Opening Hours | 9am - 5pm, Monday to Friday.
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Address | Inside Young Street Medical, 24 Young Street, Wollongong. 2500, NSW.
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Parking | On-site parking available via Belmore Street, including one disability parking spot with access to clinic via a lift (press the intercom to enable lift - if you have any issues finding this, call Young Street Medical on 4211 1666). There are also two disability parking spots on Market Street nearby, and metered street parking on Young Street. ​
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We are a teaching clinic | click here to learn more.
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Pricing, Rebates & Policies.
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Dr Megan Thomas, Specialist General Practitioner
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Jan Hunter, Lymphatic TherapistManual Lymphatic Drainage - 1hr | $135 Compression Garment Measure & Fit - 1hr | $135 Post Surgery Scar Management - 1hr | $135 Rebates: Accepts Private Health Insurance (if your policy covers Remedial Massage).
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Nicole Frost, PhysiotherapistPrivately Funded Clients and Self Managed NDIS Participants Prices as of 1st July 2025: Initial Consult | 60mins | $245 Long Review Consult | 60mins | $195 Standard Review Consult | 45min | $146.25 Rebates: accepts Medicare EPC/CDM referrals and Private Health Insurance (if your policy covers Physiotherapy). NDIS Participants: Due to recent NDIA policy changes, from 1st July 2025 all clients will need to pay private rates on the day of consultation and claim NDIA determined rebates from their plan manager or NDIS.
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Samantha Slatem, OsteopathInitial Consult | 60 minutes | $180 Review Consult | 45 minutes | $140 Accepts Medicare EPC/CDM referrals, and Private Health Insurance (if your policy covers Osteopathy).
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Romy O'Brien, DietitianInitial Consult | 60 min | $230 Long Review Consult | 60 min | $175 Short Review Consult | 30 min | $115 Accepts Medicare EPC/CDM referrals, Private Health Insurance (if your policy covers Dietetics), and NDIS Self + Plan Managed Participants. NDIS Participants: Due to recent NDIA policy changes, from 1st July 2025 all clients will need to pay private rates on the day of consultation and claim NDIA determined rebates from their plan manager or NDIS.
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Private Health Insurance for Allied Health ConsultsOur clinicians can provide rebates for Private Health Insurance, as long as your policy covers the therapy you wish to engage in. It is your responsibility to ensure you are covered for the allied health therapy you wish to engage in prior to booking in, and to check what rebate you will get from your specific insurer.
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NDIS for Allied Health ConsultsOur Allied Health clinicians accept self managed and plan managed NDIS clients. It is your responsibility to ensure you are allowed to claim the allied health therapy you wish to engage in via your plan (e.g. the therapy is specifically written in to your plan, or you are allowed to use Core Support budget flexibly) prior to booking in at Connected Health Alliance Wollongong. If you are unsure about this, please contact your Local Area Coordinator (LAC), Support Coordinator or Plan Manager. If you require any reports or letters, please allow us two months notice. Our Medical clinicians (e.g. Specialist GP) cannot be claimed via NDIS as these are medical services.
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GP Care Plans for Allied Health ConsultsOur clinicians accept: Enhanced Primary Care 'EPC' Plans - up to 5 allied health consults per calendar year (excluding Lymphatic Therapy). Eating Disorder Care Plan 'EDP' - up to 20 Nutrition & Dietetic only sessions per calendar year. These can be organised via your GP. Please ensure you have the correct clinician name on the referral. If you are unsure which clinician you would like to see, put 'CONNECTED HEALTH ALLIANCE' as the clinician name as this can be accepted by any of our rebate-eligible allied health clinicians. Rebate amount: Note that rebates provided can vary between Allied Health Therapy. We are not a bulk billing clinic, so there will be a gap fee on all consults. If you have reached the 'Medicare Safety Net', you will likely receive the majority of the consult price back.
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Medicare Rebate for Specialist GPSessions with our Dr Megan Thomas are eligible for Medicare rebate, providing the initial consult is attended in person, and that you attend in clinic annually for reviews thereafter.
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Telehealth consults for interstate and international clientsAt this stage we can only assist clients able to attend in person for initial consults (i.e. there are no telehealth options for initial consults with any of our clinicians). We cannot assist international clients. For review consults, - Specialist GP: in-clinic review consults are preferred, however if needed telehealth reviews are offered, providing an in-clinic review can be attended every six months. - Physical Therapies: in-clinic reviews only at this stage. - Dietetics: telehealth review consults are offered.
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Cancellation policy + late cancellation feePlease let us know ASAP via email (no social media or SMS's please) if a reschedule is needed. We have a 48hr cancellation policy: - Consults can be rescheduled with at least 48 hours notice - Cancellations within 24-48 hours of the consult will incur 50% of the scheduled fee - <24 hours notice or no-shows incur 100% of the scheduled fee.
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Rescheduling a consultMore information coming soon.
NDIS Pricing Update | In view of the decision of the NDIA to reduce the rates they pay to many allied health providers, the CHA directors have regrettably been forced to review our policies on billing NDIS participants. As NDIS allied health rates will no longer cover the cost of our services, effective from July 1st when the NDIA changes come into force, CHA will require all clients to pay for their treatment on the day of the consultation at the same rate as private clients (available on our website and online booking page).
Invoices will be provided to allow clients to submit claims for reimbursement to either their Plan Manager (plan managed NDIS participants), or their NDIS app or myspace portal (self managed participants). Current information suggests that any reimbursement will be at the NDIA rates, leaving an out of pocket gap for all NDIS participants.
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As an organisation dedicated to improving access to care for the Connective Tissue Disorders (CTD) population, we understand that this change may cause a degree of distress for some NDIS participants and sincerely wish we could avoid this. We have a responsibility, however, to maintain a viable service for the broader CTD population, and cannot do this while absorbing income cuts in parallel to rising costs of service provision. We are monitoring and actively participating in the advocacy efforts that are ongoing in this space and sincerely hope that the NDIA's decision will be overturned to minimise barriers to accessing effective care for patients already experiencing significant challenges in this area. Should this occur, we will endeavour to keep you updated on the changes.
CHA is a teaching clinic.
As part of our larger vision to improve the health journey of individuals with Hypermobility conditions, ​we may occasionally have researchers, clinicians, or students ask to sit in on your consultation. These individuals are strictly there to learn and will not participate in or disrupt the session in any way. You are always welcome to decline or ask them to step outside or leave at any time. Your comfort and privacy are our top priority.​
CHA is a research clinic.
At CHA, contributing to research is a core way we give back to the Hypermobile community. We’re fortunate to have a dedicated Research and Development team with lived experience, working alongside our clinicians to generate meaningful insights. These findings help shape policymaking, inform individual management strategies, enhance clinician education, and more. Occasionally, we may use de-identified data for analysis and submission to peer-reviewed journals. You’ll have the option to opt-out of this when you onboard with our clinic.
